80% – 85% of U.S. citizens are happy with their health insurance according to some polls of questionable origin. 85% customer satisfaction with any product or service is lousy performance in the first place, but a Kaiser Family Foundation poll suggested that the people who liked their health plans the most used them the least. If you havenâ€™t used your insurance for any substantial claim, you are obviously going to be happier than someone whoâ€™s claim was rejected. A much more relevant statistic would be the percentage of people who were satisfied with their coverage after they had made a significant claim. No such data could be found.