There is Great Customer Service — Even at the Airport!

You’ll be reading a lot from me over the next few days as I report from InfusionCon.  I’m headed to InfusionCon to help promote BizSugar by interviewing and writing about the small business owners and entrepreneurs that will be attending the conference.

Little did I know that my first taste of customer service and entrepreneurial, cost-cutting spirit would actually be at the Cleveland airport.  That’s where I met Jeff Huston, the friendly baggage handler.  He just about fell over when he saw me and my 5 boxes of BizSugar bags.  He said “Do you know how much this is going to cost?”  I said that I knew that it would cost some money, but didn’t know how much.   That’s when he told me (and get THIS) it would be $25 for the first bag, $35 for the next bag and $110 for EACH ADDITIONAL BAG!!!!  At that rate it was literally going to cost me more to bring my bags than the flight itself.

This was when Jeff and his team got to thinking.  ”You know, if we bundled the bags together, we can cut that cost in half.”  I can’t begin to tell you how grateful I was.

Jeff and the other sky caps at the airport live and die by their customer service.  They might be employed by the airport, but their salary is so low, that they make all their money in tips.  In other words, some of the money they saved me — ended up going back to them in the way of a tip.

These guys even have business cards with a phone number.  If you’re a frequent traveler – they encourage you to call ahead and they will be there to greet you and get you on your way.

I’m usually a light traveler and very rarely have the need for “help.”  But today I learned that great customer service can come in many forms.  Today, I (and my bank account) want to say THANK YOU to all the entrepreneurial sky caps at our airports.

Do you have a great customer service “save the day” story?  Share it in the comments!

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