Comments on: There is Great Customer Service — Even at the Airport! http://www.strategystew.com/2010/03/10/there-is-great-customer-service-even-at-the-airport/ Practical Marketing Strategies for Small Business Thu, 09 Feb 2012 13:19:57 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Questions to Ask Entrepreneurs | DIY Marketers http://www.strategystew.com/2010/03/10/there-is-great-customer-service-even-at-the-airport/comment-page-1/#comment-1240 Questions to Ask Entrepreneurs | DIY Marketers Thu, 11 Mar 2010 14:18:43 +0000 http://www.strategystew.com/?p=736#comment-1240 [...] There is Great Customer Service – Even at the Airport! (strategystew.com) [...] [...] There is Great Customer Service – Even at the Airport! (strategystew.com) [...]

]]> By: Carla | Green and Chic http://www.strategystew.com/2010/03/10/there-is-great-customer-service-even-at-the-airport/comment-page-1/#comment-1239 Carla | Green and Chic Thu, 11 Mar 2010 00:47:34 +0000 http://www.strategystew.com/?p=736#comment-1239 Last year during the holiday season, I ordered a dress from saksfifthavenue.com and it was one of those situations where I really needed it when they said the delivery would take place, especially when I paid extra for expedited shipping. FedEx screwed up my delivery (long story), but though it wasn't Saks 5th Ave's fault, they overnighted a new dress to me and credited me the shipping cost. Though they are a large company, I still think they went above and beyond the call of duty. I would definitely order from them again. Last year during the holiday season, I ordered a dress from saksfifthavenue.com and it was one of those situations where I really needed it when they said the delivery would take place, especially when I paid extra for expedited shipping.

FedEx screwed up my delivery (long story), but though it wasn’t Saks 5th Ave’s fault, they overnighted a new dress to me and credited me the shipping cost. Though they are a large company, I still think they went above and beyond the call of duty. I would definitely order from them again.

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